Refund policy

Returns & Refunds

Because our candles and wax melts are hand-crafted, we are unable to accept returns or exchanges on used, burned, or melted products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can make it right.

Unused and unopened items may be eligible for return within 14 days of delivery. Please contact us before sending anything back. Items returned without prior approval may not be accepted. 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. 

Once an approved return is received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method. 

Cancellations

If you need to cancel an order, please contact us as soon as possible. Because we are a small-batch business, orders that have already been processed or shipped cannot be cancelled. 

If you have any questions about your order, please contact Koda Kandles through our Contact Us page.