Shipping policy

Shipping & Processing

Thank you for shopping with Koda Kandles! Each order is packed with care before heading to its new home.

Processing Time

Orders are typically processed and prepared within 3-5 business days, Business days do not include weekends or holidays.

During launches, holidays, or periods of high order volume, processing times may be extended. Any significant delays will be communicated whenever possible. 

Shipping

Shipping rates and available shipping methods are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. 

Please allow time for tracking information to update after your shipping confirmation is received. 

Once an order has been transferred to the shipping carrier, transit times are outside Koda Kandles' direct control. Carrier delays may occur due to weather, holidays, or other circumstances.

If your package appears significantly delayed, please contact us at support@kodakandles.com, and we'll be happy to help determine the next steps.

Incorrect Shipping Address

Please review your shipping address carefully before completing your order.

Koda Kandles is not responsible for orders delivered to an incorrectly entered address. If you notice an error after placing your order, contact us as soon as possible at support@kodakandles.com. We will make every effort to update the address if the order has not yet been processed or shipped,

Lost Packages

If tracking shows that your package has not arrived within a reasonable period, please contact us at support@kodakandles.com so we can help investigate the shipment.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

Damaged Orders

If your Koda Kandles order arrives damaged, please contact us within 7 days of delivery at support@kodakandles.com.

Please include:

•Your order number

•Photos of the damaged product

•Photos of the shipping box and packaging

We'll review the issue and work with you to make it right.

Questions?

For questions about shipping or an existing order, contact us at support@kodakandles.com.